Level 3 - Advanced Advocacy Plan - Phoenix Patient Advocates

Best healthcare advocate, patient advocate or medical advocate for solo seniors in Phoenix and Scottsdale Arizona

You can make it, but it's easier if

You don't have to do it alone.

--Betty Ford

Level 2 - Advocacy Services

Who Is It For:

This advanced level of service is particularly helpful for patients and/or caregivers who are dealing with significant medical needs including, but not limited to those who:

have received or anticipate a new complex, serious, or life threatening diagnosis
are managing one or more acute or chronic diseases
feel that medical providers are not listening
report significant and bothersome symptoms of acute or chronic illness
have been struggling to get an accurate diagnosis
are experiencing, or are worried about, a reduction in quality of life
feel exhausted or overwhelmed trying to juggle life and a medical illness
don’t want to feel alone and lost while navigating the medical system
have challenges tracking, sharing, or understanding key healthcare data and information

Outcomes:

Reduce frustration, uncertainty, fear, stress doubt, exhaustion, and guilt
Feel confident in understanding all options and making important healthcare decisions and choices
Know what questions to ask providers and/or feel comfortable asking questions during appointments.
Experience more seamless care and communication among your medical providers
Improve chances of faster and more accurate diagnoses and treatment
Reduce risk for medical errors
Ability to understand, organize, and manage a consolidated medical record to optimize outcomes
More time to focus on healing and doing what you enjoy

What to Expect:

Below are some of the things that we do to assist clients who need advanced advocacy services. You may not need all of the services listed, and there are other services that you may need which aren’t specifically listed here. All of the services are individualized with this list being just an example of what you can expect.

Records and Research

Medical record acquisition & review
Obtain in-depth health history
- Medical, surgical medication, and nutrition history
Medication Review Session to include inventory, research, review & education
Medical record information management and organization
Healthcare provider searches
Research and acquire medical and non-medical resources (ie: home health)
Diagnostic and treatment option research and education

Planning, Decision Making, Education, and Support

Assist with complex decision making through research, education, and support
Disease/condition specific health education
Resource and referral acquisition support
Medical appointment preparation
Medical appointment attendance (in-person, by video, by phone)
Appointment scheduling assistance and coordination
Basic health insurance education and decision support (advanced support available by referral)
Make insurance coverage inquiries and provide authorization support. (referrals available for complex insurance issues)
Disease/condition research and education
Individualized health education

Consultation, Communication, and Coordination

In-person consultations and well-checks as requested
Phone consultations and regular email communication any time during regular business hours.
Verbal (in-person, video, phone) and written (letters, emails, faxes) communication with outpatient providers and other care team members
Administrative coordination: sending, receiving, filing forms, authorizations, and letters
Facilitate advance directive conversations, decision making, and paperwork.
Write and respond to clinical emails
Facilitate advanced directive conversations, decision making, and paperwork
Outpatient care coordination
Patient placement coordination (assisted living, hospice, rehab, SNF, group home)
End of life planning, support, and resources
Preventative health & wellness planning

Complex or Crisis Care Management*

Medical Review Session
ER or hospital inpatient complex decision support (serious condition, diagnosis, and treatment options, end of life)
Communication & coordination with:
- ER or hospital physicians and advanced practice professionals (PA, NP, DNP)
- ER or inpatient hospital nursing staff
- ER or inpatient hospital case management and discharge planners
Multidisciplinary care coordination/care conferences
Family care conference coordination & communication related to ER visit and/or hospitalization
Assistance with hospital discharge planning: Clarify and reinforce hospital discharge instructions
Patient placement coordination from hospital to assisted living, hospice, rehab, SNF, group home, etc.
Complex resource acquisition & coordination (Multiple home care providers - non-medical, medical, hospice, DME, home safety evals, etc.)
Holistic post-hospitalization resource support expanding beyond hospital coordinated home health (pet care, home care, bills, transportation, household maintenance, etc.)
End of life planning, support, and resources as needed

*Additional retainer may be required depending on complexity of care.

Professional Fees:

Initial retainer ranging from $1000 - $1800 depending on scope and duration of work determined during the initial triage consultation. This typically covers 6 - 12 hours of work.
Hourly billing will be deducted from retainer with monthly statements detailing completed work.
Individualized flat-fee monthly service or project packages may be available, upon request.

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*Disclaimer: Vital Link, LLC dba Vital Link Healthcare Advocates does not provide legal, medical, accounting or financial advisory services. If you need assistance with any such services, please seek help from the appropriate licensed professional(s). Read full disclaimer.